Private GP Subscription Terms and conditions

• “Consultation” refers to a 15-minute GP appointment, either face-to-face or virtual.
• “Subscription Year” means the 12-month period starting from the subscription activation date.
• “Fair Usage” refers to clinically appropriate use, as outlined in the relevant section below.

• This subscription requires a minimum 12-month commitment.
• It will auto-renew for an additional 12-month term unless written notice is received at least 30 days before the renewal date.

• Subscription fees are payable via recurring credit/debit payment.
• Subscribers may pay annually in advance to receive a 5% discount.
• Failure to maintain payment may result in suspension of services.

New subscribers may cancel within 14 days of joining for a full refund, provided no services have been accessed.

• Appointments must be cancelled or rescheduled with at least 24 hours’ notice.
• Missed or late-cancelled appointments will incur a £50 fee.
• Repeated no-shows or cancellations may trigger a review of service access.

• This subscription does not include emergency or out-of-hours care.
• In emergencies, patients must contact 111/999 or visit their local A&E.

The subscription plan includes general practice care and does not cover:

• Specialist, consultant, or secondary care
• Minor procedures or injectable therapies (unless separately priced)
• Home visits or urgent care services
• Third-party diagnostics or pharmacy costs are not explicitly discounted

• Subscriptions are non-transferable and must not be shared.
• Misuse or shared usage will result in immediate termination without refund.

The Health Suite may suspend access in cases of:

• Suspected misuse
• Repeated abuse of the booking system
• Aggressive or inappropriate behaviour
• Breach of these Terms

• Subscribers consent to the secure collection, processing, and storage of their health information in accordance with UK GDPR.
• Health data collected during consultations and investigations will be used to support safe and effective care.

Outside of the 14-day cooling-off period, no refunds will be issued for early cancellation or unused services, unless approved by management in exceptional circumstances.

• After the first 12 months, the subscription may be cancelled with 30 days’ written notice before renewal.
• Requests must be submitted in writing to the contact details below.

The Health Suite reserves the right to terminate any subscription at its sole discretion in the event of:

• Breach of these Terms and Conditions,
• Abuse of services,
• Aggressive, threatening, or inappropriate behaviour towards staff or other patients,
• Actions that compromise the safety or integrity of clinical care.

In such cases, notice of termination will be provided in writing. Any refund or partial refund will be made only at the discretion of management, based on usage and circumstances.

• The Health Suite may amend pricing, services, or terms with 60 days’ written notice.
• Subscribers may cancel without penalty during this notice period if they do not accept the changes.

Email: info@thehealthsuite.co.uk
Phone: 0116 238 8400

We aim to respond to complaints within 5 working days.